Shipping information

We aim to dispatch your order within 2/3 working days.

Please note, all our products are hand crafted in limited quantities.  

Should we be unable to supply you immediately through out website due to stock replenishment or some other unforeseen circumstance, we may need to offer you the option of a back order and extend our delivery period in which case you will be informed and can decide whether to proceed or whether you would prefer a refund. 

Some countries add extra import taxes to packages from foreign companies.  It is up to the customer to be aware of this and to pay for the shipping taxes in your country. SoJo is not responsible for additional costs relating to custom taxation.

Local Shipping

Delivery within South Africa is charged as a flat rate of R100. Free Shipping is offered on orders of more than R1500.

International Shipping

All international orders are shipped from South Africa at a flat rate of R250.

**Please note that for orders in excess of 2kg’s, additional charges may apply for international shipping.

Returns

We are sure you will love your SoJo product. If however, you are not completely satisfied for any reason, please return them within 30 days of purchase date. Please present your invoice when claiming a refund at our store at the Watershed.
Please Note that we can can only offer returns on items that are in the exact same condition as they were sent: unused, unwashed and in their original packaging and that shipping costs are non refundable. We can only process a refund once we have received the returned goods. If you are returning an item, you will be responsible for timeous and trackable delivery to: SoJo, 3 Kent Road, Rosebank, Cape Town, 7700, South Africa. Please email: hello@lovesojo.com to let us know before returning product purchased online. We are unable to issue refunds for product purchased on sale.